After-sales service contact information

  • E-mail: service@fitway.cc
  • Response time: reply your message within 24 hours

Item Shipping and When You Can Receive It

  • Ship within 72 hours after your payment
  • Estimated arrival:

           Asia: 3 days

           North America: 5-7days

           Europe: 5-10days

  • Actual delivery time: We will deliver the goods to you in strict accordance with the delivery time. If we cannot deliver the goods on the                  scheduled delivery time due to special reasons, we will contact you by phone or email after sales and negotiate the final delivery time. After        obtaining your consent, we will continue to ship to you. If you do not agree to the new shipping time, we will refund you.
  • Actual transportation and arrival time: We will give priority to the fastest logistics to deliver the goods to you, but the logistics will be                  transported to the port and then transferred to your hands by your local courier. We cannot effectively control this process, so the actual            arrival The time should be based on your receipt of the goods. But you don’t have to worry about it, we have already prepared a complete            after-sales solution. Once you do not receive the goods within the estimated time, please contact us, we will negotiate a solution with you,          for which we have also proposed 3 solutions for you to choose.
  • Due to the delay in the transportation of the goods, we will make certain compensation to you after you finally sign for receipt. Note: We            will calculate the final delivery time of your product based on the first delivery time, not the time of your final receipt, in order to avoid                seeking compensation for intentional delay in receipt, please understand.
  • If you don’t want the goods because of delayed delivery, you can refuse to sign for the items and contact us. When we verify that the                      logistics status is refused to sign for or returned, we will refund you as soon as possible.
  • If you have other demands, please contact us for negotiation

Quality Assurance and Repair

  • We promise you a 90-day quality guarantee. During this period, if your product has any quality problems, we will return it for you free of            charge.
  • Since any product has its service life, after a long period of storage or use, due to factors such as wear and tear or material aging, the                      quality of the product may decline and non-human damage may occur. Therefore, if you have problems with product quality or non-                    human damage within 90 days after 30 days, we promise to repair for free. You can contact us (email: service@fitway.cc) to obtain the                repair address and repair details of the product, and send the product Give it to us and we’ll send it back for you when it’s repaired.
  • In the case of the above conditions and the item cannot be repaired, we provide you with 2 solutions
  1. Replace the same new product for you with
  2. If the product has been discontinued or there is no product in stock, we will negotiate with you whether you are willing to replace it with another product of the same price, or refund you.
  3. We provide you with permanent paid repair and paid replacement service, in any case the item is damaged, you can contact us

Returns

  • In the terms of quality assurance, you can request a return or exchange when the conditions for return or exchange are met
  • If it is not within the warranty terms and you want to return or exchange the product, you should follow the following rules
  1. 3 days after you sign for the goods, but you should keep the goods without any wear or damage.
  2. If you are dissatisfied with the product (including but not limited to: you think there is a problem with the quality of the product, you think you have received a fake product, you think the product cannot meet your expectations, etc.), please contact us (email: service@fitway.cc), we are willing to negotiate returns or refunds with you.
  3. If the product you received is damaged (damaged in transit), we promise to return it for you free of charge.
  4. If the item you receive is not as described, we promise to return it for free.
  5. If you don’t want it before you sign for it, you can refuse to sign for it and please contact us. When we confirm that the logistics status is refused to sign for or returned, we can return it for you free of charge.
  6. You don’t want it anymore within 7 days after you have signed for it but before unpacking, please contact us, we can return the product for you, but you need to bear the shipping cost.
  • Cannot be returned or exchanged in the following cases
  1. Gifts cannot be returned or exchanged
  2. Unconditional return and exchange within 3 days but your product is worn or artificially damaged
  3. Human-damaged goods cannot be returned or exchanged
  4. Products that have been repaired after sales and have been repaired cannot be returned or exchanged

Refund

  • When you choose to return the product, please contact us (email: service@fitway.cc) to obtain the return address and send the product                 back. After we receive the product and check the returned product, we will refund you.
  • When you refuse to sign for receipt and return the goods directly, we will refund you after confirming that the logistics status is refused to           sign for receipt or returned.
  • When the goods you return do not meet the return conditions, we will negotiate with you for further processing methods. But please                     believe that we will give a satisfactory solution to both parties in 99% of the cases.